ORDERING & PAYMENT
Our secure, simple two step Check Out offers two payment options, these are:
PLEASE NOTE: SOLO CARDS ARE NO LONGER ACCEPTED ON OUR PAYMENT SITE. AMERICAN EXPRESS CARDS ARE NOW ACCEPTED.
1. Secure Payment On-line by Credit/Debit Card or by Paypal
At the secure checkout, select the card type you wish to use and complete the required details (at this point if you wish you can enter a password in the Santu Express Box, this will enable you to track your orders, view shipping/payment status, see previous orders, etc with less checkout steps required) on clicking "Next" at the bottom of the page will take you to "Review and Send Order", click "Buy now" and you will then be connected to the secure server of Worldpay where you can complete your payment details.
If you wish to pay by Paypal, select the Paypal option, complete the required details and click "Next", you will then be connected to the Paypal secure checkout where you can complete your payment details.
Payments are processed by our payment provider, a fully PCI DSS compliant and recognized industry leader. Our website protects your personal details using the highest level of SSL.
In addition you may:
2. Place an Order for Collection & Payment at a Fair
Place an order in the normal way and in the "Your message to us" box enter the Fair at which you wish to make your collection, then click on Next" On this page you may print you order by clicking the printer icon at the top of the page. Now click on "Send Order Securely" but do not complete the payment page Although Postage & Packing will be added to your order, this of course will not be charged. We will have your order ready for collection by you at your chosen fair. You will receive an email confirmation of your order.
3. Send Order with Cheque by Mail, or Order by Telephone
If you prefer you may also order by mail by printing your order (follow the steps above) and sending it to us, together with your payment. Cheques (Sterling only) should be made payable to Matlock Miniatures.
You may also place your order by telephone.
Where payment is made by credit/debit card, delivery can only be made to the address at which the card is registered and any refunds can only be made to the original card account, or if payment is by cheque to the original payee.