Matlock Miniatures  is committed to respecting your privacy whilst providing the highest possible quality service and we recognise the need to know that your personal data is being lawfully processed and held in compliance with the General Data Protection Regulations. Personal data is any information that relates to a living individual who can be identified by that data and covers the information you may provide to us.


Matlock Miniatures provides you with the information set out in this Privacy Statement, so that if you share your personal data with us you are aware of what we do with it.

Data Controller

Matlock Miniatures is the data controller of your personal data and we will only collect information in accordance with the General Data Protection Regulations. Our contact details are listed below.

Information Collection & Use

We request information from customers on our order form (like name and address) and financial information (like credit card details) when you visit our website or when you email us, which may include:

•Your name

•Your address/delivery address

•Your email address

•Your telephone number(s)

This information is collected from the on-line form you completed and is used solely to enable us to fulfil customers' orders, to provide them with the goods and services available via our website.  If you have any concerns regarding how your data is processed or stored then please contact us.

We value our relationship with our family of customers and would never sell, share or rent your data on to third parties.


We take every precaution to protect our customers' information and work with carefully our Service Providers that carry out functions on our behalf. These include, for example, companies that help us with technology services, storing data, processing payments and delivering orders.

The check-out and order process for "MATLOCK MINIATURES" is protected by GlobeCharge, their patented fraud protection system ensures the secure transfer of your shopping data.

Our credit/debit card processing is administered by Worldpay Secure Ordering who are a leading provider of internet payment services. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data  All your personal and payment data is entered on secure pages and transferred using high grade SSL encryption to protect your data from being intercepted during the transfer on the Internet. As soon as the payment for your order has been approved, your payment & all other personal details are automatically deleted from their secure servers. The SSL certificate which protects your transaction is supplied by Digicert, Inc.

Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Matlock Miniatures ensures that any card details taken for telephone orders are immediately shredded and burnt on confirmation of payment approval to safeguard your personal data


We also collect information automatically about your visit to our web site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you personally. Such aggregate information helps us to audit usage of our website and improve the service provided.


A cookie is a piece of data stored on the customer's hard drive containing information about the user.  For instance, by setting a cookie on our site, users will not have to provide address details each time they order and the shopping basket can remember products purchased at an earlier time.  Cookies are stored on the customer's computer only. We have no access to their content.

Links to External Sites

Our web site contains links to other sites.  Please be aware that we are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every web site that collects personally identifiable information.


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